Refund Policy

Due to the highly customized and labor-intensive nature of software development and IT consulting services, refunds may be limited once project work has commenced. Once our team has begun analysis, architecture, development, or consulting work, the time and resources invested cannot be recovered. We encourage clients to review all project agreements carefully before work begins.

Project deposits and initial consultation fees are generally non-refundable unless otherwise specified in a written agreement signed by both parties. Deposits secure our team's time and resources for your project. In cases where a project has not yet commenced, deposit refund eligibility will be evaluated on a case-by-case basis.

Refund eligibility for custom software development projects depends on: • Project stage at the time of the refund request • Completed deliverables already provided to the client • Terms specified in the signed contractual agreement • Scope of work performed by our development team Partial refunds may be available for work not yet completed, subject to review and mutual agreement.

Hardware purchases may be subject to manufacturer return policies and warranty conditions. Not all hardware products are eligible for return after purchase. Returned equipment may require: • Original packaging in undamaged condition • Valid proof of purchase • Inspection and approval by our team • Return within the applicable return window Custom-configured or special-order hardware may not be eligible for return.

Monthly support plans, managed services, and recurring service subscriptions may be canceled according to the terms specified in your service agreement. Cancellations typically take effect at the end of the current billing period. Prorated refunds for unused service periods may be available depending on the specific agreement terms.

Approved refunds will be processed using the original payment method where possible. Processing times may vary: • Credit/debit card refunds: 5–10 business days • ACH/bank transfer refunds: 3–7 business days • Check refunds: 10–15 business days Actual timing depends on your financial institution and payment processor.

Clients should contact our office promptly regarding any billing concerns, disputed charges, or invoice discrepancies. We are committed to resolving billing issues fairly and transparently. Please contact us at owner@sys2019inc.com with your invoice number and a description of the dispute. We will respond within 3 business days.

Refund approvals are not guaranteed and remain subject to the terms of signed agreements, the scope of work performed, and applicable laws and regulations. S.Y.S. 2019 INC reserves the right to make final determinations regarding refund eligibility on a case-by-case basis.

For refund requests, billing questions, or disputes, please contact: S.Y.S. 2019 INC 1346 63rd St Brooklyn, NY 11219 Email: owner@sys2019inc.com